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Physical Valuations Restart

Physical Valuations Restart














Following government announcements physical valuations are now allowed to be undertaken in England and Wales following strict guidance from RICS.


The guidance from RICS states that valuers should give priority to empty properties and only inspect those with residents where it is considered urgent. This is subject to the valuers needs and individual employees.


The government guidelines set out what precautions are needed when working in other people’s properties. These include:


  • 2m social distancing should be maintained at all times 
  • Asking households to leave all internal and external doors and windows open to minimise contact and leave loft hatches open with the ladder down if there is one
  • Communication with residents before any meetings to set out social distancing and hygiene measures to be followed
  • No works should be carried out if either residents or inspectors have any Coronavirus symptoms, are isolating or shielding


If these requirements are not met and the valuer has to abort the valuation either before starting or during the valuation then the fee will not be refunded.


Safety is still so important to help keep the infection rate down, therefore valuers will be working on putting processes in place to ensure the safety of their employees and the tenants. Therefore, it will take some time for service levels to return to normal.


We will be supporting our valuers and brokers as much as possible during this time and any cases that are ready to be instructed will be processed in the order that they were submitted, subject to them meeting RICS guidelines.


Due to the restrictions that need to be implemented valuations will probably take up to 20 working days or longer dependent on property type. We will have weekly updates from our valuers which we will share with you. We will aim to contact brokers who have cases ready for valuations as soon as possible to arrange a date for the valuation to take place.


We politely request you do not call us to check valuation dates once these have been arranged, as this will only slow the process, the date will be added onto the case notes via the MyKeystone portal and you will receive an email confirming the portal has been updated. Please also note that appealing the valuation process could result in a further delay.


Please find below the specific guidance notes from our valuers which outline their protocol for valuations to take place:


Connells guidance notes for valuation inspections >>


Allied guidance notes for valuation inspections >>