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Our New Pay By Link System

Our New Pay By Link System














We are delighted to announce that we have implemented a new direct pay by link system that is going live on Thursday 17th February 2022. 


This update is due to two-factor authentication having to be provided when making payments for a better protection process, due to be implemented by the FCA on 14th March. However, rather than us just ensuring the two-factor authentication has been completed, we have taken it one step further and updated our fee payment system with an option for you to send a payment link to your landlord client, this allows the landlord to pay directly and receive the request via email or text message (you can select which method they would prefer on the MyKeystone portal). You could also select to make the payment for the landlord, using a two-factor authentication.


This new payment method is powered by Barclays and runs via the MyKeystone portal, if you wish to select a payment link to your landlord client, then you will get a confirmation email once the landlord has paid, this then allows you to go ahead and submit the case.


If you have any questions or need assistance, our Business Managers are here to help, call the broker hotline on 0345 148 9086 or email


View our Keystone portal here