Service & Turnaround Times
Figures accurate as of at 23:59 hours
Seconds
Average answer time for the broker hotline
Standard working days
Specialist working days
From instruction to property inspection
Instant Decision
On all AIP submissions
Standard working days
Specialist working days
From valuation date to report received
Hours
To receive a decision on a referred AIP
Underwriting
working days
Initial review subject to the receipt of documents
Hours
For pre-offer to action submitted items
Working on
Seconds
Average response time to online chats