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Broker Hotline: 0345 148 9086
David Whittaker
Chief Executive Officer
 
David Whittaker
Chief Executive Officer

As CEO, David drives the business forward on a daily basis. His passion and expertise is reflected through his active engagement and strong relationship with other industry leaders and lenders.

 

He is often called upon to give advice on lending criteria and help design new products. A colourful figure within the industry, David is renowned for telling it like it is. He is frequently asked for comment by both the national and trade press and is a regular speaker at industry events. David was voted Mortgage Personality of the Year at the Mortgage Strategy Awards 2017.

 

In January 2007 David launched Keystone Buy to Let Mortgages in a joint venture with the Wilky Group. Keystone loaned c£200m of mortgages before withdrawing from the market in December 2008. The Keystone lending brand was relaunched in 2012 with funding from Aldermore Bank and in 2015 by Paratus AMC.

 

It continues to go from strength to strength, and is now a specialist buy to let lender.

Call 01732 756 029
Hollie
Chief Morale Officer
 
Hollie
Chief Morale Officer

Hollie has been a long-standing member of the Keystone team and has one of the most important roles to maintain. As Chief Morale Officer she makes daily visits to everyone’s desks and provides them with cuddles. Her favourite thing to do is to take naps and eat treats.

Call woof-wooff
Elise Coole
Managing Director
 
Elise Coole
Managing Director

Elise is responsible for the day to day management of the Keystone office, this includes supervising and managing the functionality and overall growth of the business. Elise has over 10 years of experience in the financial services industry, having worked in the Portfolio Restructuring Unit at Commerzbank responsible for investing in and managing UK mortgage portfolios.

Call 01732 756 025
Phil Riches
Sales & Marketing Director
 
Phil Riches
Sales & Marketing Director

As Sales and Marketing Director, Phil is responsible for the business managers, marketing and sales strategy. His extensive experience of buy to let is invaluable when assessing whether deals are a good fit with the Keystone products and criteria. Phil spends much of his time at events speaking to brokers about Keystone's offerings and discussing the buy to let market, so if you haven't yet met him, why not give him a call to arrange a meeting.

Call 07891 499 274
Moises Cruickshank
Senior Business Manager (London)
 
Moises Cruickshank
Senior Business Manager (London)

Moises supports brokers in the South East and London, helping them find solutions for their customers’ complex finance needs. With a wealth of experience from mainstream and specialist lenders, Moises will be able to assess cases quickly and efficiently to see if Keystone can help. Moises has worked in the Financial Services Industry for over 18 years.

Call 07971 822 371
Paul Rockett
Senior Business Manager (South West)
 
Paul Rockett
Senior Business Manager (South West)

Paul supports brokers in the South West, helping them find solutions for their customers’ complex finance needs. Paul has 38 years’ industry experience and has worked on both the lending and broking sides of the property finance business. During his career he has worked as a corporate lending manager for both Barclays and Lloyds before moving onto the specialist buy to let lenders, primarily Paragon Mortgages and latterly Fleet Mortgages. Many in the mortgage industry will no doubt also know Paul from his 13 years as managing director of TBMC.

Call 07971 822 372
Mark Grogan
Senior Business Manager (North East)
 
Mark Grogan
Senior Business Manager (North East)

Mark supports brokers in the North East, helping them find solutions for their customers’ complex buy to let cases. Mark will work alongside the Sales team reporting to Phil Riches, Sales and Marketing Director.

He joins us with over 35 years experience within the financial industry and especially the buy to let intermediary mortgage market, his last position was at Aldermore Bank for 9 years.

 

Call 07974 242 444
Gary Dean
Business Manager (North West)
 
Gary Dean
Business Manager (North West)

Gary supports brokers in the North West including Manchester, Liverpool, Preston and down to Stoke-on-Trent. He has a background in specialist lending. Gary joined Keystone from Together Money. Before that he worked at Santander.

Call 07974 242 344
Mark Hindmarsh
Business Manager (South East)
 
Mark Hindmarsh
Business Manager (South East)

Mark supports brokers in the South East area, helping them find solutions for their client’s complex buy to let cases.


Mark joins Keystone with over 20 years’ experience and worked as a Business Development Manager at Uinsure for the past 11 years.

Call 07890 380 877
Vicky Pearce
Senior Business Manager (Midlands)
 
Vicky Pearce
Senior Business Manager (Midlands)

Vicky supports brokers in the Midlands area, helping them find solutions for their client’s complex buy to let cases.

 

With a wealth of knowledge from mainstream and specialist lenders, Vicky will be able to assess cases quickly and efficiently to see if Keystone can help. Vicky has 18 years’ experience working within the Financial services industry.

Call 07891 305 354
Phillip Spacey
Team Leader Internal Sales
 
Phillip Spacey
Team Leader Internal Sales

Phillip is responsible for managing the internal sales team. He helps and supports brokers to find solutions for their customers’ complex buy to let enquiries as well as making sure all day to day activities are dealt with as efficiently as possible. Phillip has worked in financial services for more than six years. Before joining Keystone, he was a mortgage underwriter with Halifax and prior to that he worked at Kent Reliance servicing open mortgages.

Call 01732 756 039
Mat Osborn
Senior Business Support Manager
 
Mat Osborn
Senior Business Support Manager

Mat is an office-based business manager. His main roles are answering the broker hotline, dealing with new broker registrations and deals as well as updating brokers with the status of ongoing cases. 

Prior to joining Keystone Mat worked as a commercial manager at Sainsbury's for 12 years. As well as this Mat completed the full CeMAP qualification in November.  

Call 01732 756 070
Penelope Macias
Head of Marketing
 
Penelope Macias
Head of Marketing

Working closely with the business development managers Penelope is responsible for implementing and executing the overall marketing strategy as well as maintaining the Keystone Property branding. She joined Keystone in January 2019 and brings with her over 7 years of marketing experience.

Call 01732 756 076
Holly Hunt
Marketing Assistant
 
Holly Hunt
Marketing Assistant

Working closely with the Head of Marketing and the business development managers. Holly is responsible for creating and maintaining Keystone’s digital platforms and broker communications. She joined the team in October 2020 after graduating with a BA (Hons) in media and communications.

Call 01732 756616
Mike Freeman
Head of Lending
 
Mike Freeman
Head of Lending

With over 30 years’ experience in the mortgage industry Mike oversees our growing team of underwriters. He is responsible for making sure that all cases are analysed, assessed and written efficiently by the team

Call 01732 756027
Ashley Boorman
Deputy Head of Lending
 
Ashley Boorman
Deputy Head of Lending

Ashley has 6 years-experience in mortgages, with the last 3 years in an underwriting capacity within the specialist buy to let sector. He joined Keystone Property Finance in November 2016 and has been heavily involved in shaping the underwriting process. It is Ashley's responsibility to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not. 


Prior to joining Keystone, he worked for Kent Reliance where the majority of the cases were buy to let, although he has some experience of shared ownership and residential applications. Previously, he worked for Charles Cameron & Associates in the City, along with spells at Chelsea Building Society and RBS.

Call 01732 756 040
Louise Roderick-Smith
Senior Underwriter
 
Louise Roderick-Smith
Senior Underwriter

Louise's responsibility within the underwriting team is to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not. Louise was a Business Development Manager in the Midlands area for a year prior to moving across to Underwriting. She joined Keystone with over 15 years of financial services experience, most recently having worked at Amicus, where she served for over two years, and Aldermore, for nearly a decade. 

 

Call 01732 756077
Sam Longhurst
Senior Underwriter
 
Sam Longhurst
Senior Underwriter

Sam's responsibility within the underwriting team is to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not. With over ten years’ experience in the financial industry, Sam joined Keystone in June 2019 with a rounded experience of underwriting and team leadership for different lenders.

Prior to joining Keystone, Sam worked for a city-based private bank where he was heavily involved in the development of revising lending criteria and new products, working closely with their Senior Leadership Team. Sam built his mortgage career at Halifax Premier, having been an underwriter, relationship manager and team leader within the large loan team.

 

Call 01732 756 668
Anne Stevens
Underwriter
 
Anne Stevens
Underwriter

Anne joins us from Santander where she worked as a Mortgage Advisor and Mortgage Underwriter for over 30 years. Anne works alongside Mike Freeman and Ashley Boorman analysing the cases submitted to Keystone. It is her responsibility to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not.

Call 01732 756049
Sally Giffard
Underwriter
 
Sally Giffard
Underwriter

Sally works together with the underwriting team, reporting to Mike Freeman, analysing the buy to let cases that are submitted to Keystone. The team have culpability to establish whether the risks involved in offering the mortgage to a borrower are appropriate or not.

Sally joined us from a central Government role dealing with the financial aspects and due diligence.

Call 01732 756074
Beckie Wu
Underwriter
 
Beckie Wu
Underwriter

Beckie joins the underwriting team having been a senior case manager at Keystone where she oversaw the process of pre-offer cases ensuring they progressed from application to offer in smooth and timely fashion. Her new role sees her assisting the underwriting team in progressing applications through to the offer stage.

Prior to joining Keystone, Beckie worked at brokerage firm Mortgages for Business as a senior case manager that processed cases from offer to completion. Before this she worked in a family run restaurant as a shift manager. 

Call 01732756065
Abby Cahill
Underwriter
 
Abby Cahill
Underwriter

Abby works together with the underwriting team analysing buy to let cases that are submitted to Keystone. The team are responsible for establishing whether the risk involved in offering the mortgage to a borrower are appropriate or not. Abby joined the team at the beginning of October after having over 5 years of mortgage industry experience working at One savings Bank as a Buy to Let and Residential Underwriter. 

Call 01732756030
James Baldwin
Underwriting Support
 
James Baldwin
Underwriting Support

James works with the underwriting team analysing buy to let cases submitted to Keystone. The underwriting team are responsible for establishing whether the risk involved in offering the mortgage to a borrower are appropriate or not. James joined the team in December 2020, with 4 years mortgage industry experience at One Savings Bank as Completions Consultant as well as Underwriter. James also has experience working with BTL, Residential and Shared Ownership mortgage applications.

Caroline Wollage
Head of Operations
 
Caroline Wollage
Head of Operations

Caroline is responsible for implementing and maintaining organizational processes for the business. She works closely with each department to help increase efficiency and improve the customer journey. Caroline has over 8 years of experience in the financial services environment, managing processes for insolvent portfolios from pre purchase to completion.

Call 01732 756 082
Shernette Lecky
Operations Manager
 
Shernette Lecky
Operations Manager

Shernette joined the team in March 2020 as a Business and Process Analyst. As a member of the Operations team, she focuses on process design and reengineering, continuous improvement, and process efficiency. Her roles include identifying the current state of KPF processes, documenting models of the process, and facilitating stakeholder groups regarding new business process designs, automation, and system changes. Shernette has a business administration degree with an emphasis in project and programme management. Additionally, her years of experience are accompanied by certifications in lean six sigma, business analyst, and supervisory management.

Call 01732 756091
Alvin Tah
Business Analyst
 
Alvin Tah
Business Analyst

Alvin is a member of the British Computer Society - The Chartered Institute for IT certified for Business Analysis and Software Testing and specialises in creating new business analysis functions, as well as introducing best-practice analysis tools and techniques into the business. She is responsible for analysing and implementing new technology to improve business processes and systems.  

Call 01732 756 046
Neil Warren
Business Analyst
 
Neil Warren
Business Analyst

Neil joined the Operations team in January 2021 as a Business Analyst.  He brings with him a wealth of experience across the Financial Sector. As a Business Analyst, he will look at both processes and systems to look at improvements across the board and add synergies between the various teams to move the business forward in a streamlined and cohesive manner.

Call 01732 756669
Georgia Morley
Admin/Testing Assistant
 
Georgia Morley
Admin/Testing Assistant

Georgia will be supporting the implementation of system changes via creation of test plans, reporting defects and process mapping.

Georgia will also complete data entry to support the finance team.

Call 01732 756 087
Jake Reeves
Senior Data Analyst
 
Jake Reeves
Senior Data Analyst

Prior to Keystone Jake has a scientific background where he obtained his PhD in Systems Biology. He worked on building computational models of the liver to understand fatty liver disease. 

Jake's role within Keystone is gathering data corresponding to all areas of the business. This data is then computationally analysed to reveal patterns, trends and associations, which can be used to help understand and better business performance. 

Call 01732 756088
Michelle Relyea
Head of Risk
 
Michelle Relyea
Head of Risk

Michelle joins the team from Clydesdale and Yorkshire Bank having worked in banking her whole career. Michelle brings a wide range of credit, treasury, risk and compliance knowledge from working in both large and small banks in the city in various roles. 

 

Michelle reports in to the Operations Manager, Elise Coole, and her responsibilities are ensuring that significant emerging financial, operational and reputational risks are identified at an early stage. Additionally she will work to build risk and control awareness across the whole business helping the senior management team embed robust risk management.

Call 01732 756 061
Elizabeth Hansen
Risk Manager
 
Elizabeth Hansen
Risk Manager

Elizabeth’s career has crossed several Financial Service Industry organisations including a Life & Pensions office, an IFA, regulated complaints and Know your Customer reviews. She reports into Michelle Relyea, the Head of Risk, and works closely with her to identify and mitigate risk issues to ensure Keystone maintains a robust risk management framework.

Call 01732 756042
Beth Applegate
Complaints and Risk Officer
 
Beth Applegate
Complaints and Risk Officer

Beth joined the team in January 2021 and works as a Complaints and Risk Officer, reporting to Elizabeth Hansen, Risk Manager.  Prior to Keystone Beth had worked within the financial industry as an Investment Complaints Officer for Barclays. She brings several years knowledge and experience of working in regulated complaints.

Call 01732 756038
Sophie McGregor
Compliance Analyst
 
Sophie McGregor
Compliance Analyst

Sophie joined the team from Lloyds Banking Group bringing with her several years’ experience in Customer Due Diligence and Anti Money Laundering within the Commercial Banking sector. Sophie brings a wide range of Know Your Customer, client onboarding, quality assurance and compliance knowledge from her time at Lloyds. Sophie reports into and supports Charlotte Young, the Compliance Officer, with monitoring and reviewing the effectiveness of procedures and controls currently in place at Keystone.

Call 01732 756 090
Michael Prentis
Risk Analyst
 
Michael Prentis
Risk Analyst

Michael works at Keystone as a Risk Analyst, he is responsible for conducting investigations on cases, looking to catch fraudulent behaviour within the business and market in general. He works hard to ensure risks are caught and kept to a minimum across the business. 

Prior to Keystone Michael worked within a recognised care company for three years. 

Call 01732 756 051
Daniel Scott
Junior Fraud Officer
 
Daniel Scott
Junior Fraud Officer

Daniel works within the Risk department as Junior Fraud Analyst and is responsible for risk mitigation and compliance monitoring, reporting to Michelle Relyea, Head of Risk. He joined the team after graduating from the open university with a first-class honours degree in BSc (Hons) Mathematics.

Call 01732756615
Alison Quy
Head of Case Management
 
Alison Quy
Head of Case Management

Alison is responsible for managing the pre-offer team. Alison will ensure that all applications are processed through to offer by her team in a friendly and efficient manner.

Before joining Keystone Property Finance Alison worked for Lloyds Banking Group as a Team Leader for various departments with a total of 7 years of experience.

Call 0345 148 9086
Kelly Smith
Team Leader Pre-Offer
 
Kelly Smith
Team Leader Pre-Offer

Kelly is responsible for handling submitted cases, processing them through to completion. Kelly will ensure all cases are dealt with in a professional and efficient manner, answering any questions brokers or their clients may have along the way. Kelly is a very knowledgeable case manager with over 10 years experience working in the industry. Kelly spent five years working as a mortgage underwriter for the Halifax and just over five years working within a case management team at a local brokerage.

Call 0345 148 9086
Ben Hale
Senior Case Manager
 
Ben Hale
Senior Case Manager

Ben supports the pre-offer team and is responsible for processing applications through to offer. He will deal with all cases in a professional and efficient manner, answering any questions brokers or their clients may have along the way.

Prior to Keystone Property Finance, Ben worked in the savings team of a small, ethical bank. 

Call 0345 148 9086
Nicole Sims
Senior Case Manager
 
Nicole Sims
Senior Case Manager

Nicole joins the pre-offer team with levels 1 & 2 of CeMAP completed, she is working to complete the last exam. Prior to Keystone Nicole worked as a service coordinator for cooking equipment. 

Nicole is responsible for processing full mortgage applications through to offer efficiently as possible. She will be working within the pre-offer team to ensure applications are processed in a timely and professional manner.

Call 0345 148 9086
Karen Greenwood-Hone
Case Manager
 
Karen Greenwood-Hone
Case Manager

Karen is responsible for processing full mortgage applications through to offer efficiently. She will be working within the pre-offer team to ensure applications are processed in a timely and professional manner. 

Prior to Keystone Property Finance, Karen worked as the Office Manager for a small, local family run business and prior to that was a Primary School Teacher for 5 years. She has over 20 years administration experience and is keen to develop her career in the mortgage industry. She hopes to increase her knowledge and skills within the industry by completing CeMap during her time at Keystone.

Call 0345 148 9086
Ellie Boys
Case Manager
 
Ellie Boys
Case Manager

Ellie is responsible for processing full mortgage applications through to offer efficiently as possible. She will be working within the pre-offer team to ensure applications are processed in a timely and professional manner. Ellie has just returned to work following her maternity leave and is now part of our pre-offer team. Prior to her leave she worked closely with our sales team as a Business Development Manager. 

Call 0345 148 9086
Samantha Sealey
Case Manager
 
Samantha Sealey
Case Manager

Samantha is responsible for processing full mortgage applications through to offer efficiently. Samantha will deal with all cases in a professional and efficient manner, answering any questions brokers or their clients may have along the way. Prior joining Keystone Property Finance, Samantha worked at Cabot Credit Management for just over seven years, where she undertook numerous roles across different departments.

Call 0345 148 9086
Russel Holmes
Case Manager
 
Russel Holmes
Case Manager

Russel works within the pre-offer team to ensure applications are processed in a timely and professional manner through to offer. 

Previous to working at Keystone Russel worked at the Royal Bank of Scotland for two years as a cash processor alongside studying for a degree in Business Studies at Canterbury Christ Church University.

He is fully CeMap qualified and wishes to get a better understanding of the buy to let mortgage process.

Call 0345 148 9086
Lucy Henson
Case Manager
 
Lucy Henson
Case Manager

Lucy is responsible for processing full mortgage applications through to offer efficiently.


Prior to Keystone Lucy has worked within the motoring industry for 7 years working in a couple of different roles during this time.

Call 0345 148 9086
Amber Fenton-Scott
Case Manager
 
Amber Fenton-Scott
Case Manager

Amber is responsible for processing full mortgage applications through to offer as efficiently as possible. She works within the pre-offer team to ensure applications are processed in a timely and professional manner. Amber joins the team after working within an IFA specialising in pensions for just over 2 years, where she analysed benefits held in pension plans.

Call 01732 756 623
Morgan Barnes
Team Leader Completions
 
Morgan Barnes
Team Leader Completions

As a senior case manager, Morgan is responsible for overseeing submitted cases and the processing them through to completion. She ensures all cases are dealt with in a professional manner, answering questions from brokers and their clients. Prior to joining Keystone Morgan worked as a business administrator for a local printers.

 

Call 0345 148 9086 (option 3)
Shannan Ambler
Senior Case Manager
 
Shannan Ambler
Senior Case Manager

Shannan is responsible for processing full mortgage offers through to completion efficiently. 

Prior to Keystone Property Finance, Shannan worked at SearchFlow as a Helpdesk Advisor where she was responsible for handling searches, data provider and solicitor queries.

Call 0345 148 9086 (option 3)
Elliot Tame
Senior Case Manager
 
Elliot Tame
Senior Case Manager

Elliot works within the post-offer team processing mortgage applications through to completion efficiently. 

Previous to this Elliot worked for Timpson’s the cobblers/key cutters for 8 years in a management role.

Call 0345 148 9086 (option 3)
Lois King
Case Manager
 
Lois King
Case Manager

Lois is responsible for processing full mortgage offers through to completion efficiently.

Prior to Keystone Lois had worked within the financial industry for over 4 years. 

 

Call 0345 148 9086 (option 3)
Gary Rope
Case Manager
 
Gary Rope
Case Manager

Gary is responsible for processing full mortgage offers through to completion as efficiently as possible. Prior to Keystone Gary worked for a health care regulator as a supervisor for the Admin Team for 12 years, he also worked for Barclays Bank for nearly 20 years.

Call 01732 756084
Yvonne Mitchell
Case Manager
 
Yvonne Mitchell
Case Manager

Yvonne is responsible for processing full mortgage applications through to completion. Prior to starting at Keystone, Yvonne worked in publishing for 15 years before becoming an account manager in various industry sectors.

Jacqui Nelligan
Case Manager
 
Jacqui Nelligan
Case Manager

Jacqui is responsible for processing full mortgage offers through to completion efficiently. Prior to Keystone Property Finance, Jacqui worked at CLS/IConvey as a Conveyancing Sales Executive where she was responsible for converting quotes and instructing to Solicitors.  Jacqui also worked for a national charity supporting unemployed disabled and disadvantaged people into employment.

Kevin Wood
Team Leader Servicing
 
Kevin Wood
Team Leader Servicing

Kevin works alongside the completions team and is responsible for dealing with the mortgage once it has passed the completion stage of the application process.

Kevin has worked within the financial services industry for over 35 years, with 10 of those in residential mortgages. Prior to working at Keystone Property Finance he worked at National Bank of Canada in their International Division for 25 years.

Call 0345 148 9086 (option 3)
Callum King
Case Manager - Servicing
 
Callum King
Case Manager - Servicing

 

Prior to working at Keystone Callum gained a 2:1 degree in Ancient History from the University of Winchester. He has spent two summers travelling the United States working for summer camps in North Carolina and Miami as well as working full-time in a local pub. 

 

At Keystone he works alongside Kevin and the completions team where he is responsible for dealing with the clients mortgage after it has passed the completion stage.

Call 0345 148 9086 (option 3)
Mark Ryan
IT Director
 
Mark Ryan
IT Director

Mark is responsible for further development of software and systems both in the front and back office at Keystone.

He has developed numerous tools and services including our bespoke broker portal MyKeystone and led the mortgage application integration project with Twenty7Tech.  

Mark graduated as a Systems Engineer and subsequently moved into the software industry. He worked his way up to become an Enterprise Resource Planning Systems Consultant responsible for scoping software requirements for companies ranging from toy manufacturers to cutlery distributors.

Call 0345 148 9086
Kayleigh Cork
Head of System Administration
 
Kayleigh Cork
Head of System Administration

Previously working as the Head of Case Management overseeing procedures, Kayleigh is now responsible for implementation of improvements within the Keystone Origination System and MyKeystone. 

Call 01732 756 047
Emma Colyer
IT Operations Manager
 
Emma Colyer
IT Operations Manager

As an IT Development Analyst, Emma is responsible for maintaining and supporting the IT infrastructure and aid with developing the Keystone Origination System and MyKeystone portal.

Emma is currently studying with the Open University for a degree in Information Technology.

Call 01732 756 035
Robin McDowell
Developer
 
Robin McDowell
Developer

Robin joins Keystone as a software developer, he is responsible for the development and enhancements to the internal and external MyKeystone Systems. 

Before Keystone he worked as a senior software developer for 17 years at Mortgage Brain, Robin developed their in-house CRM system.  

 

Call 01732 756081
David Rowe
IT Support Analyst
 
David Rowe
IT Support Analyst

David supports the IT department with software development and changes to infrastructure as well as providing support to the keystone team and brokers – If it’s got a plug, it’s an IT problem. Prior to joining Mortgages for Business David worked as an interim IT management consultant for CapGemini Consulting. During his time at CapGemini, David worked closely with the development team to roll-out a new operating system for over 900 employees. 

Call 01732 756 066