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Broker Hotline: 0345 148 9086
David Whittaker
Chief Executive Officer
 
David Whittaker
Chief Executive Officer

As CEO, David drives the business forward on a daily basis. His passion and expertise is reflected through his active engagement and strong relationship with other industry leaders and lenders.

 

He is often called upon to give advice on lending criteria and help design new products. A colourful figure within the industry, David is renowned for telling it like it is. He is frequently asked for comment by both the national and trade press and is a regular speaker at industry events. David was voted Mortgage Personality of the Year at the Mortgage Strategy Awards 2017.

 

In January 2007 David launched Keystone Buy to Let Mortgages in a joint venture with the Wilky Group. Keystone loaned c£200m of mortgages before withdrawing from the market in December 2008. The Keystone lending brand was relaunched in 2012 with funding from Aldermore Bank and in 2015 by Paratus AMC.

 

It continues to go from strength to strength, and is now a specialist buy to let lender.

Call 01732 756029
Hollie
Chief Morale Officer
 
Hollie
Chief Morale Officer

Hollie has been a long-standing member of the Keystone team and has one of the most important roles to maintain. As Chief Morale Officer she makes daily visits to everyone’s desks and provides them with cuddles. Her favourite thing to do is to take naps and eat treats.

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Elise Coole
Operations Director
 
Elise Coole
Operations Director

Elise is responsible for the day to day management of the Keystone office, this includes supervising and managing the functionality and overall growth of the business. Elise has over 10 years of experience in the financial services industry, having worked in the Portfolio Restructuring Unit at Commerzbank responsible for investing in and managing UK mortgage portfolios.

Call 01732 756025
Phil Riches
Sales & Marketing Director
 
Phil Riches
Sales & Marketing Director

As Sales and Marketing Director, Phil is responsible for the business managers, marketing and sales strategy. His extensive experience of buy to let is invaluable when assessing whether deals are a good fit with the Keystone products and criteria. Phil spends much of his time at events speaking to brokers about Keystone's offerings and discussing the buy to let market, so if you haven't yet met him, why not give him a call to arrange a meeting.

Call 07891 499274
Moises Cruickshank
Senior Business Manager (South East)
 
Moises Cruickshank
Senior Business Manager (South East)

Moises supports brokers in the South East and London, helping them find solutions for their customers’ complex finance needs. With a wealth of experience from mainstream and specialist lenders, Moises will be able to assess cases quickly and efficiently to see if Keystone can help. Moises has worked in the Financial Services Industry for over 18 years.

Call 07971 822371
Paul Rockett
Senior Business Manager (South West)
 
Paul Rockett
Senior Business Manager (South West)

Paul supports brokers in the South West, helping them find solutions for their customers’ complex finance needs. Paul has 38 years’ industry experience and has worked on both the lending and broking sides of the property finance business. During his career he has worked as a corporate lending manager for both Barclays and Lloyds before moving onto the specialist buy to let lenders, primarily Paragon Mortgages and latterly Fleet Mortgages. Many in the mortgage industry will no doubt also know Paul from his 13 years as managing director of TBMC.

Call 07971 822372
Louise Roderick-Smith
Senior Business Manager (Midlands)
 
Louise Roderick-Smith
Senior Business Manager (Midlands)

Louise supports brokers in the Midlands, and she joins Keystone with over 15 years of financial services experience, most recently having worked at Amicus, where she served for over two years, and Aldermore, for nearly a decade. 

 

Call 07891 305354
Gary Dean
Business Manager (North West)
 
Gary Dean
Business Manager (North West)

Gary supports brokers in the North West including Manchester, Liverpool, Preston and down to Stoke-on-Trent. He has a background in specialist lending. Gary joined Keystone from Together Money. Before that he worked at Santander.

Call 07974 242344
Phillip Spacey
Senior Business Support Manager
 
Phillip Spacey
Senior Business Support Manager

Phillip Spacey is a senior business support manager working closely with the business development managers and the marketing department. He helps and supports brokers to find solutions for their customers’ complex buy to let needs as well as supporting Janine and Mat in the internal sales team with their day to day activities. Phillip has worked in financial services for more than five years. Before joining Keystone he was a mortgage underwriter with Halifax and prior to that he worked at Kent Reliance servicing open mortgages.

Call 01732 756039
Ellie Boys (Maternity)
Business Support Manager
 
Ellie Boys (Maternity)
Business Support Manager

Ellie works alongside Phillip Spacey supporting brokers in Derby and Leicester. She is an office-based BDM who also answers the broker hotline, deals with new registrations and updates brokers on the progression of their cases. This is Ellie's first BDM role. Before joining Keystone she worked in a sales role at a local estate agents. She has a Level 2 City & Guilds qualification in residential sales.

Call 01732 756038
Janine Sadler
Business Support Manager
 
Janine Sadler
Business Support Manager

Janine works alongside Phillip Spacey supporting brokers in Derby and Leicester. She is an office-based business manager. Her main roles are answering the broker hotline, dealing with new broker registrations and deals as well as updating brokers with the status of ongoing cases. 

Janine has previously worked as a customer service administrator, a few years ago she worked as a negotiator in an estate agency as well as working as an administrator at a mortgage brokers. 

 

Call 01732 756 063
Mat Osborn
Business Support Manager
 
Mat Osborn
Business Support Manager

Mat is an office-based business manager. His main roles are answering the broker hotline, dealing with new broker registrations and deals as well as updating brokers with the status of ongoing cases. 

Prior to joining Keystone Mat worked as a commercial manager at Sainsbury's for 12 years. As well as this Mat completed the full CeMAP qualification in November.  

Call 01732 756070
Zoe Podesta
Marketing Manager
 
Zoe Podesta
Marketing Manager

Zoe is responsible for developing, implementing and executing the overall marketing strategy, she works closely with the Business Development Managers. Creating and organising both online and offline marketing activities, including events and awards. 

Call 01732 756030
Bentley
Head of Security
 
Bentley
Head of Security

As the youngest member of the team Bentley takes his job very seriously, Head of Security he sniffs out any danger and likes to greet everyone at the door. His favourite thing to do is to play and go out for long lunchtime walks.

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Penelope Macias
Marketing Manager
 
Penelope Macias
Marketing Manager

Working closely with the business development managers Penelope is responsible for implementing and executing the overall marketing strategy as well as maintaining the Keystone Property branding. She joined Keystone in January 2019 and brings with her over 7 years of marketing experience.

Call 01732 756076
Mike Freeman
Head of Lending
 
Mike Freeman
Head of Lending

With over 30 years’ experience in the mortgage industry Mike oversees our growing team of underwriters. He is responsible for making sure that all cases are analysed, assessed and written efficiently by the team

Call 0345 148 9086
Ashley Boorman
Senior Mortgage Underwriter
 
Ashley Boorman
Senior Mortgage Underwriter

Ashley has 6 years-experience in mortgages, with the last 3 years in an underwriting capacity within the specialist buy to let sector. He joined Keystone Property Finance in November 2016 and has been heavily involved in shaping the underwriting process. It is Ashley's responsibility to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not. 


Prior to joining Keystone, he worked for Kent Reliance where the majority of the cases were buy to let, although he has some experience of shared ownership and residential applications. Previously, he worked for Charles Cameron & Associates in the City, along with spells at Chelsea Building Society and RBS.

Call 0345 148 9086
Anne Stevens
Mortgage Underwriter
 
Anne Stevens
Mortgage Underwriter

Anne joins us from Santander where she worked as a Mortgage Advisor and Mortgage Underwriter for over 30 years. Anne works alongside Mike Freeman and Ashley Boorman analysing the cases submitted to Keystone. It is her responsibility to determine whether the risks involved in offering the mortgage to a borrower are acceptable or not.

Call 0345 148 9086
Nikhil Sanna
Mortgage Underwriter
 
Nikhil Sanna
Mortgage Underwriter

Prior to joining Keystone Nikhil worked for AZN (Australia, New Zealand Bank) for 3 and a half years in a Senior Credit Assessment Officer role. He has had over 7 years of experience in Banking and Financial Services.

Nikhil works within the underwriting team analysing the cases submitted to Keystone. He is responsible for sourcing and analysing the risks involved in offering the mortgage to a borrower. 

 

Call 0345 148 9086
Sally Giffard
Mortgage Underwriter
 
Sally Giffard
Mortgage Underwriter

Sally works together with the underwriting team, reporting to Mike Freeman, analysing the buy to let cases that are submitted to Keystone. The team have culpability to establish whether the risks involved in offering the mortgage to a borrower are appropriate or not.

Sally joined us from a central Government role dealing with the financial aspects and due diligence.

Call 0345 148 9086
Beckie Wu
Underwriting Support
 
Beckie Wu
Underwriting Support

Beckie joins the underwriting team having been a senior case manager at Keystone where she oversaw the process of pre-offer cases ensuring they progressed from application to offer in smooth and timely fashion. Her new role sees her assisting the underwriting team in progressing applications through to the offer stage.

Prior to joining Keystone, Beckie worked at brokerage firm Mortgages for Business as a senior case manager that processed cases from offer to completion. Before this she worked in a family run restaurant as a shift manager. 

Call 01732 756065
Michelle Relyea
Head of Risk
 
Michelle Relyea
Head of Risk

Michelle joins the team from Clydesdale and Yorkshire Bank having worked in banking her whole career. Michelle brings a wide range of credit, treasury, risk and compliance knowledge from working in both large and small banks in the city in various roles. 

 

Michelle reports in to the Operations Manager, Elise Coole, and her responsibilities are ensuring that significant emerging financial, operational and reputational risks are identified at an early stage. Additionally she will work to build risk and control awareness across the whole business helping the senior management team embed robust risk management.

Call 01732 756061
Charlotte Young
Compliance Officer
 
Charlotte Young
Compliance Officer

Charlotte joins the team from Cabot Financial, bringing with her over 9 years’ experience in the financial services industry gained within the Consumer Credit sector.

Charlotte has achieved her Advanced Certificate in Compliance through the International Compliance Association (2017), and will use her knowledge and experience to monitor and review the effectiveness of systems and controls Keystone have in place. Charlotte reports into Michelle Relyea, the Head of Risk and will assist Michelle in maintaining a robust risk management framework.

Call 01732 756 078
Matt Boorman
Junior Risk Officer
 
Matt Boorman
Junior Risk Officer

Previous to working at Keystone Matt was a dental technician for five years, he came to Keystone for a change of career.

Matt reports in to the Head of Risk, Michelle Relyea, and his responsibilities include producing accurate management information for senior management. Advising on the risks associated with the mortgage business. Matt also helps to ensure risk and controls are built in across the business.

Call 01732 756064
Alison Quy
Team Leader
 
Alison Quy
Team Leader

Alison is responsible for managing the pre-offer team. Alison will ensure that all applications are processed through to offer by her team in a friendly and efficient manner.

Before joining Keystone Property Finance Alison worked for Lloyds Banking Group as a Team Leader for various departments with a total of 7 years of experience.

Call 0345 1489086
Amy Barton
Team Leader
 
Amy Barton
Team Leader

Amy is responsible for managing the post-offer team ensuring that the team are driving the applications through to completion in a timely and organised manner. With Amy's experience in case management, she is able to answer any questions brokers or their clients may have throughout the process.

Call 0345 148 9086
Kayleigh Cork
Head of System Administration
 
Kayleigh Cork
Head of System Administration

Previously working as the Head of Case Management overseeing procedures, Kayleigh is now responsible for implementation of improvements within the Keystone Origination System and MyKeystone. 

Call 01732 756047
Kelly Smith
Senior Case Manager
 
Kelly Smith
Senior Case Manager

Kelly is responsible for handling submitted cases, processing them through to completion. Kelly will ensure all cases are dealt with in a professional and efficient manner, answering any questions brokers or their clients may have along the way. Kelly is a very knowledgeable case manager with over 10 years experience working in the industry. Kelly spent five years working as a mortgage underwriter for the Halifax and just over five years working within a case management team at a local brokerage.

Call 0345 148 9086
Morgan Barnes
Senior Case Manager
 
Morgan Barnes
Senior Case Manager

As a senior case manager, Morgan is responsible for overseeing submitted cases, and the process to get them through to completion. She ensures all cases are dealt with in a professional manner, answering questions from brokers and their clients. Prior to joining Keystone Morgan worked as a business administrator for a local printers.

 

Call 0345 148 9086
Stuart Cavanagh
Senior Mortgage Administrator
 
Stuart Cavanagh
Senior Mortgage Administrator

Stuart is responsible for handling submitted cases through to completion. Stuart will ensure all cases are dealt with in a professional and efficient manner.

Prior to Keystone Property Finance, Stuart was a Lettings Negotiator for 5 years within the South London and Kent areas. Before working within the Estate Agent sector, Stuart worked for Barclays Bank for 13.5 years in various departments, such as Residential and Buy to Let Mortgage Administration and Buy to Let Underwriting.

Call 0345 1489086
Samantha Rose
Mortgage Administrator
 
Samantha Rose
Mortgage Administrator

Samantha is responsible for processing full mortgage applications through to offer efficiently. Samantha will deal with all cases in a professional and efficient manner, answering any questions brokers or their clients may have along the way. Prior joining Keystone Property Finance, Samantha worked at Cabot Credit Management for just over seven years, where she undertook numerous roles across different departments.

Call 0345 1489086
Molly Penfold
Case Manager
 
Molly Penfold
Case Manager

Molly is part of the case management team that focus on processing applications through to completion. Responsibilities include ensuring all cases are dealt with in a professional manner, answering questions from brokers and their clients. Prior to joining Keystone, Molly worked within retail and hospitality in Australia. Returning to the UK, Molly approached us looking for a career in financial services.

Call 0345 148 9086
Elle Cloke
Mortgage Administrator
 
Elle Cloke
Mortgage Administrator

Elle is responsible for processing full mortgage applications through to offer efficiently. She will be working with brokers to ensure applications are processed in a timely and professional manner. 

Prior to Keystone Property Finance, Elle worked as a Social Media & Software Trainer for 4 years. She is a confident public speaker and intends to continue developing her skills by completing CeMap during her time at Keystone.

Call 0345 148 9086
Karen Greenwood-Hone
Mortgage Administrator
 
Karen Greenwood-Hone
Mortgage Administrator

Karen is responsible for processing full mortgage applications through to offer efficiently. She will be working within the pre-offer team to ensure applications are processed in a timely and professional manner. 

Prior to Keystone Property Finance, Karen worked as the Office Manager for a small, local family run business and prior to that was a Primary School Teacher for 5 years. She has over 20 years administration experience and is keen to develop her career in the mortgage industry. She hopes to increase her knowledge and skills within the industry by completing CeMap during her time at Keystone.

Call 0345 148 9086
Ben Hale
Mortgage Administrator
 
Ben Hale
Mortgage Administrator

Ben supports the pre-offer team and is responsible for processing applications through to offer. He will deal with all cases in a professional and efficient manner, answering any questions brokers or their clients may have along the way.

Prior to Keystone Property Finance, Ben worked in the savings team of a small, ethical bank. 

Call 0345 148 9086
Shannan Ambler
Mortgage Administrator
 
Shannan Ambler
Mortgage Administrator

Shannan is responsible for processing full mortgage offers through to completion efficiently. 

Prior to Keystone Property Finance, Shannan worked at SearchFlow as a Helpdesk Advisor where she was responsible for handling searches, data provider and solicitor queries.

Call 0345 148 9086
Elliot Tame
Mortgage Administrator
 
Elliot Tame
Mortgage Administrator

Elliot works within the post-offer team processing mortgage applications through to completion efficiently. 

Previous to this Elliot worked for Timpson’s the cobblers/key cutters for 8 years in a management role.

Call 0345 148 9086
Emma Colyer
IT Development Analyst
 
Emma Colyer
IT Development Analyst

As an IT Development Analyst, Emma is responsible for maintaining and supporting the IT infrastructure and aid with developing the Keystone Origination System and MyKeystone portal.

Emma is currently studying with the Open University for a degree in Information Technology.

Call 01732 756035