How we look after our customers...
We are committed to ensuring all customers have a positive experience during their relationship with us.
Keystone Property Finance is an intermediary only lender, a subsidiary of Property Business Group.
At Keystone Property Finance , we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
- Protect the interests of customers
- Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement
In practical terms for the different areas of our business this means:
- Developing products based on a clear understanding of the likely needs and financial capability of each group of customers
- Marketing products to brokers to give them a clear understanding of what we can offer to their clients
- Making charges transparent
- Being clear to brokers and customers about what Keystone Property Finance offers
- Identifying common underlying causes of complaints and taking action to improve our products, processes and services
- Monitoring and responding appropriately to changes in market conditions that may impact brokers, and new and existing customers
- Investing time in the ongoing development and training of all staff to ensure continuing excellent customer service