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Broker Hotline: 0345 148 9086

How we look after our customers...


We are committed to ensuring all customers have a positive experience during their relationship with us.

Keystone Property Finance is an intermediary only lender, a subsidiary of Property Business Group. 

At Keystone Property Finance , we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

  • Protect the interests of customers 

  • Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement


In practical terms for the different areas of our business this means:

  • Developing products based on a clear understanding of the likely needs and financial capability of each group of customers

  • Marketing products to brokers to give them a clear understanding of what we can offer to their clients
  • Making charges transparent

  • Being clear to brokers and customers about what Keystone Property Finance offers

  • Identifying common underlying causes of complaints and taking action to improve our products, processes and services

  • Monitoring and responding appropriately to changes in market conditions that may impact brokers, and new and existing customers

  • Investing time in the ongoing development and training of all staff to ensure continuing excellent customer service