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Service and Turnaround Times
Figures accurate as of at 23:59 hours
SECONDS
Average answer time for the broker hotline
STANDARD WORKING DAYS
SPECIALIST WORKING DAYS
From instruction to property inspection
INSTANT DECISION
On AIP submission
STANDARD WORKING DAYS
SPECIALIST WORKING DAYS
From valuation date to report received
HOURS
To receive a decision on a referred AIP
WORKING DAYS
For initial underwriting following FMA submission
*Subject to the receipt of documents
HOURS
For pre-offer to action submitted items
SECONDS
Average response time to online chats
SLA Trends Legend
Improving
Stable
Declining

Rates starting from 3.09%

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Rates starting from 3.34% 

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Rates starting from 3.34% 

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